Thank you for visiting the website of AQURA LABS, S.L. (the “Website”) and for your interest in our cosmetic clinical testing services. Protecting personal data and ensuring transparency in its processing are core principles of our organization. This Privacy Policy explains how personal data is collected, used, and protected in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection laws.
- Data Controller
AQURA LABS, S.L.
Registered address: C. de Fernández de los Ríos, 3, Chamberí, 28015 Madrid
VAT / Tax ID: B26665364
Email: info@aquralabs.com
- Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through the Website, in particular via:
- Contact forms for professional and service-related inquiries
- Email communications
- Telephone communications initiated through the Website
The Website does not provide user accounts, private portals, login systems, or online platforms for study participants or clients.
- Website Access and Technical Data
You may browse the Website without actively providing personal data. When accessing the Website, technical data may be automatically collected by our servers, including browser type, operating system, IP address, date and time of access, referring website, and pages visited.
This data is processed exclusively for technical, security, and statistical purposes, such as ensuring system stability, safeguarding the Website, and improving performance. It does not allow the identification of individual users.
- Personal Data
For the purposes of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person, as defined in Article 4 GDPR.
- Categories of Personal Data Collected
Depending on the contact form used or the nature of the inquiry, we may process:
- First name and last name
- Company and professional affiliation
- Email address
- Telephone number
- Country
- Subject of the inquiry
- Message content and any information voluntarily provided
Only data strictly necessary to respond to the inquiry is required. Any additional information is provided voluntarily.
- Purposes of Processing
Personal data is processed solely for the following purposes:
- Responding to professional, scientific, or service-related inquiries
- Providing information about cosmetic clinical testing services
- Managing pre-contractual communications with potential clients
- Maintaining professional and business relationships
- Ensuring compliance with applicable legal and regulatory obligations
- Protecting the security and integrity of the Website
- Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds under Article 6 GDPR:
- Consent, when you voluntarily submit an inquiry
- Pre-contractual measures, when processing is necessary to respond to a service-related request
- Legal obligation, where required by applicable laws
- Legitimate interest, particularly for ensuring information security, managing professional communications, and operating a compliant clinical services website
Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:
- General inquiries: retained for the current year following resolution
- Pre-contractual or commercial communications: retained for the duration of the relationship and any legally required retention periods
After the applicable retention period, data is securely deleted or anonymized.
- Contact Forms and Communications
When contacting us via a form or email, the personal data provided will be used exclusively to process and respond to the inquiry. Mandatory fields are limited to what is necessary to allow appropriate follow-up.
Please note that electronic communications transmitted over the internet may present inherent security risks.
- Data Recipients and Service Providers
Personal data is not sold, rented, or disclosed to third parties for marketing purposes.
Data may be processed by trusted external service providers acting as data processors on our behalf (such as IT or hosting providers), strictly under contractual agreements in accordance with Article 28 GDPR and subject to confidentiality and security obligations.
All processing activities take place within the European Union.
- Data Security
Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, alteration, or destruction. These measures are regularly reviewed to ensure compliance with applicable data protection and information security standards commonly applied in clinical and regulated environments.
- Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Object to processing based on legitimate interest
- Request data portability, where applicable
- Withdraw consent at any time
Requests may be sent to info@aquralabs.com.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
- Changes to This Privacy Policy
This Privacy Policy may be updated to reflect legal, regulatory, or operational changes. The most current version will always be available on the Website.